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SCSM 2012 – Incident Form Customizations

Hi All, I have just posted an MPB file to the TechNet Gallery that applies a couple of common controls to the incident form in SCSM 2012 (and R2).  The MPB will disable all the form controls on an...

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Filling gaps in Service Manager – changing incidents to service requests and...

Many of us who deploy and/or use Microsoft System Center 2012 Service Manager meet the situation when  you make an incident instead of a service request or the opposite. The typical case is an incident...

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Creating Knowledge in Service Manager 2012 as the art of simplicity

“Progress, far from consisting in change, depends on retentiveness. When change is absolute there remains no being to improve and no direction is set for possible improvement: and when experience is...

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How to make IT analysts put a correct Incident classification category in...

I’ve got a request from our customer who asked for a help with a SCSM console’s customization. He complained that IT analysts in Incident classification category sometimes set values that had...

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